Terms of Service

Last updated: June 17, 2026

Thank you for using Klarix. These Terms of Service ("Terms") govern your use of the service, so please read them carefully.

When we say "Company", "we", "our", or "us", we are referring to Kodaxa, LLC. When we say "Services", we mean our website at klarix.io and the Klarix application in all its forms. When we say "you" or "your", we are referring to the people or organizations that own an account with the Services.

We may update these Terms in the future. Whenever we make a significant change, we will refresh the date at the top of this page and take other appropriate steps to notify account holders. When you use our Services, now or in the future, you are agreeing to the latest Terms. These Terms contain a limitation of our liability.

If you violate any of the Terms, we may terminate your account.

Account Terms

  1. You are responsible for maintaining the security of your account and password, and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  2. You are responsible for all content posted to and activity that occurs under your account, including content and activity of any users in your account.
  3. You must provide a valid email address and any other information requested in order to complete the signup process.
  4. You must be a human. Accounts registered by bots or other automated methods are not permitted.

Payment, Refunds, and Plan Changes

  1. If you are using a free version of the Services, it is genuinely free, and just like for paying customers, we do not sell your data.
  2. For paid Services that offer a free trial, we explain the length of the trial when you sign up. After the trial, you need to pay in advance to keep using the Service. If you do not pay, we may freeze your account until payment is made.
  3. If you upgrade from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of upgrade. For other upgrades or downgrades, the new rate starts from the next billing cycle.
  4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect and remit those taxes; otherwise, you are responsible for payment of all taxes, levies, or duties.

Cancellation and Termination

  1. You are responsible for properly canceling your account. We provide a cancellation option within the Services. An email or phone request is not automatically considered cancellation.
  2. All of your content will be inaccessible from the Services immediately upon cancellation. Within 30 days, all content will be permanently deleted from active systems and logs. Within 60 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted.
  3. After your data is deleted from our side, you remain responsible for revoking Klarix's access on the provider side. Even once we have purged your content and the integration tokens we held, you should remove or revoke Klarix's access tokens, OAuth authorizations, and any installed apps directly in your connected developer tools (such as GitHub, GitLab, and Bitbucket) to fully sever the connection. We cannot revoke credentials on your behalf within your provider accounts, and we are not liable for any access, use, or exposure resulting from your failure to remove or revoke those credentials.
  4. If you cancel before the end of your current paid-up month, the cancellation takes effect immediately and you will not be charged again. We do not automatically prorate unused time.
  5. We have the right to suspend or terminate your account and refuse any current or future use of the Services for any reason at any time. Termination results in the deactivation or deletion of your account and the forfeiture of all content in your account.
  6. Verbal, physical, written, or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.

Modifications to the Service and Prices

  1. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of the Services with or without notice.
  2. Sometimes we change the pricing structure for our products. If we change prices for existing customers, we will give at least 30 days' notice and notify you via the email address on record.

Uptime, Security, and Privacy

  1. Your use of the Services is at your sole risk. We provide the Services on an "as is" and "as available" basis. We do not offer a service-level agreement at this time, but we take uptime seriously.
  2. We take many measures to protect and secure your data through backups, redundancies, and encryption. All data is encrypted in transit using TLS, and the access credentials and integration tokens that let Klarix connect to your providers are encrypted at rest using AES-256-GCM authenticated encryption. Customer data is logically separated per organization, and access is restricted to authorized personnel and the automated processing required to provide the Services. If we become aware of a personal data breach affecting your information, we will notify affected customers and, where required, the relevant supervisory authority without undue delay and consistent with applicable law. Please refer to our Privacy Policy for full details.
  3. When you use our Services, you entrust us with your data. You agree that Klarix may process your data as described in our Privacy Policy and for no other purpose. We may access your data only to help with support requests (with your consent), to fix rare errors that halt automated processing, to safeguard the security of the Services, or to the extent required by applicable law.
  4. We use third-party vendors and hosting partners to provide the hardware, software, networking, and storage required to run the Services. The current list of these subprocessors is available on our Subprocessors page.
  5. Under the California Consumer Privacy Act ("CCPA"), Klarix is a "service provider", not a "business" or "third party", with respect to your use of the Services. We process data you share with us only for the purpose you signed up for and as described in these Terms and the Privacy Policy.
  6. These Terms incorporate the Klarix Data Processing Agreement ("DPA"), based on the Common Paper Standard DPA, when the EU General Data Protection Regulation ("GDPR") or UK GDPR applies to your use of the Services to process Customer Data. To execute a signed DPA, contact us at legal@klarix.io.

Copyright and Content Ownership

  1. You give us a limited license to use the content posted by you and your users in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours.
  2. The data Klarix derives from your connected developer tools is processed on your behalf, as described in the Privacy Policy. You retain all rights to your source code and underlying repositories; Klarix does not retain your source code.
  3. The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company.
  4. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without the express written permission of the Company.
  5. If you choose to give us feedback, suggestions, or ideas about the Services, you grant the Company a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback into the Services without any obligation or compensation to you.

Confidentiality

Each party may access the other's non-public information ("Confidential Information"), including pricing, product features, and business information. Each party will protect the other's Confidential Information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to people or contractors who need it and are bound by similar obligations. This does not apply to information that is or becomes public, was already known, is independently developed, or is rightfully obtained from a third party, or where disclosure is required by law.

Features and Bugs

We design our Services with care, but there is no such thing as a service that pleases everybody, and we make no guarantees that our Services will meet your specific requirements or expectations. As with any software, our Services inevitably have some bugs. We track reported bugs and work through priority ones, especially any related to security or privacy, but we do not guarantee completely error-free Services.

API Terms

We may offer Application Program Interfaces ("APIs") for some of our Services. Any use of an API, including through a third-party product that accesses the Services, is bound by these Terms plus the following:

  1. You expressly understand and agree that we are not liable for any damages or losses resulting from your use of the API or third-party products that access data via the API.
  2. Abuse or excessively frequent requests to the Services via an API may result in temporary or permanent suspension of your account's access. The Company, in its sole discretion, will determine abuse or excessive usage.

Third-Party and Beta Services

  1. The Services integrate with third-party products and providers (such as GitHub, GitLab, and other developer tools) that you choose to connect. We are not responsible for those third-party products, and your use of them is governed by their own terms. We may stop supporting any third-party integration at any time.
  2. We may offer features identified as beta, preview, or experimental. These are provided "as is" for evaluation, may be changed or discontinued at any time, and may be less reliable than generally available features.

Warranty Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY METRICS OR ANALYSIS PROVIDED THROUGH THE SERVICES WILL BE ACCURATE OR COMPLETE.

Liability

We mention liability throughout these Terms, but to put it all in one section:

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from: (i) the use or inability to use the Services; (ii) the cost of procurement of substitute goods and services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Services; or (v) any other matter relating to these Terms or the Services.

In no event will the Company's total, aggregate liability for any and all claims arising out of or relating to these Terms or the Services exceed the total fees you paid to the Company in the twelve (12) months immediately preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above exclusions and limitations may not apply to you; in such cases our liability is limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify and hold harmless the Company and its officers, agents, and employees from any claim, demand, loss, or damages, including reasonable attorneys' fees, arising out of or related to (a) your content or data, (b) your use of the Services, (c) your violation of these Terms, or (d) your violation of any law or the rights of a third party, including the developers or other individuals whose data you connect to the Services.

Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws provisions. You agree that any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to the personal jurisdiction of those courts.

General

These Terms, together with the Privacy Policy and any documents expressly incorporated by reference, are the entire agreement between you and the Company regarding the Services and supersede all prior agreements, communications, or marketing statements. Our failure to enforce any right or provision will not be considered a waiver of that right or provision.

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms, in whole or in part, including in connection with a merger, acquisition, reorganization, or sale of assets. These Terms will bind and benefit the parties and their permitted successors and assigns.

Neither party will be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental action, internet or utility failures, or failures of third-party hosting or infrastructure providers.

You represent that you are not located in, and will not use the Services from, a country or territory subject to comprehensive U.S. or EU sanctions, and that you are not a person with whom dealings are prohibited under applicable export-control or sanctions laws. You agree to comply with all applicable export-control and sanctions laws in your use of the Services.

Any provisions that by their nature should survive termination of these Terms will survive, including the sections on Confidentiality, Copyright and Content Ownership, Warranty Disclaimer, Liability, Indemnification, Governing Law, and General.

Questions

If you have a question about any of these Terms, please contact us at legal@klarix.io.